I mentioned yesterday in passing that Social Welfare had sent back some forms because of a tiny omission.
This is typical bureaucracy – everything has to be just so or they reject the lot.
To recap, they returned a form along with all the required documentation I had submitted because of one small omission. My intention was to complete the form and send the whole lot back again.
This morning I received another letter.
This one was from the Health Service. They thanked me for the form but pointed out that I hadn’t submitted any documentation. What the fuck? They say they want copies of all the documentation as originals can’t be returned, unlike the other shower who are only too glad to send documents flying back and forth across the country.
Just to be helpful, the latest mob say they want hard copies, and that to make life easier for me they supplied a code number so that I can submit those hard copies on-line. They must run with a different technology from the rest of us, but short of sending them vast quantities of scanned files there is no facility or slot at my end to send sheets of paper. Has technology moved on since I last looked?
So this has all left me in a state of slight bewilderment [and confusion]. I know this is their objective – to make life as difficult and as frustrating as possible so that only the most determined will start a process and only the most pigheaded and stubborn will complete it. I am both pigheaded and stubborn, particularly when it comes to officialdom.
I have to hand it to them though. They have reached stratospheric levels of confusion by involving two departments, one in Dublin and one in Sligo, where one department says it has the documentation but not the form while the other maintains it has the form but not the documentation. This is a stroke of genius on their part and I have to admire them.
We are about to discover just how stubborn and pigheaded I am.
With maybe a touch of deviousness thrown in?