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The numbers game — 6 Comments

  1. Skip the ATM for now while you are still pleased. If it doesn’t work, you will just be pissed all over again. Enjoy the happy while you have it.

  2. I have car insurance and a pension at the same company. I logged into the car insurance website, no problem. A few weeks later I tried the pension website. No go. didn’t recognise my email or user. I tried ‘phoning, but in a call waiting; ‘your call is important to us, but tough you are in a queue and current waiting times are 55 mins’, 45 mins later I got to talk to a real person, the wrong real person as I want to talk pensions. Put on hold for 15 mins, then another real person, he was good and sorted out my pension login. So I logged in and all good. A few months later tried to login to car insurance, no good, for the same reasons stated above. Out of interest I tried to login to the pensions, no good, again. So I wrote an actual letter to the pensions, and I am cancelling the car insurance, by the simple fact of stopping payments. Lets see what transpires

    • “Your call is important to us”? That must be the greatest joke of modern businesses. Phoning just about any business is a nightmare these days. I have a series of calls I have to make in the near future getting them to make changes to my banking details. The three most important are the three who actually pay into the account. I’m tempted to leave the rest as doubtless they will then contact me when they try to draw down cash from an account that’s now empty!

  3. I never thought I’d be singing the praises of the UK’s banking system, but here goes:

    It’s really, and I mean REALLY easy, to switch banks here. You just go to the bank where you want your new account, and you can do this either in person or online, and tell them you want to switch your account from the old bank to the new bank. The new bank does all the work: opens the new account, transfers the balance from the old account to the new one, sends debit and credit cards, switches all your direct debits, etc. A week or so later it’s all done and dusted. Sometimes they even give you £100 or so as a welcome present for switching.

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