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A breath of fresh eir — 6 Comments

  1. …and as soon as the fibre box goes live…

    The devil is always in the detail, GD.

    Still, I wish you good luck with it all. You'll probably need it…

    • Apparently I am to expect a great burst of activity at the box whereupon it goes live.  That has already happened.  Then it has to be passed over to another section of the company which will probably take a couple of years.  If I get a quarter the speed they promise I will still be in profit as I can get rid of the wireless one, and stop having to worry about trees in the way!

  2. My favourite response to these inane surveys is to pile on the compliments about the people I spoke to (unless they are genuinely ghastly, of course), so that they don’t get into trouble, but then to point out that they weren’t in a position to do whatever it was I needed them to do because although they were doing their best and being as nice as they could, they were nevertheless working within a system clearly designed by a distant manager somewhere in a plush office far, far away from any contact with the great unwashed public, who clearly didn’t have enough to do to fill their time, who didn’t understand the practicalities of their own systems and who clearly hadn’t bothered to ask anyone who could tell them, and thus had designed a system so convoluted, complicated and unworkable that its design could easily be used as the basis for a long-running (if boring) TV farce.  I usually end with the suggestion that the company should immediately investigate exactly which members of their staff actually thought up the insane system and that they should be immediately removed from their posts, or at the very least demoted to a job whereby their idiotic ideas would not be inflicted on their long-suffering customers (e.g. cleaner or car-park attendant). 

    The good thing about this is that often the people “monitoring” these survey results are the very people who designed the system in the first place!

  3. I once did a couple of months work in the complaints department of a utility company in North London. Answering consumer queries and complaints on the phone was part of the job. Above the desk of our supervisor was a small printed notice: IF YOU CAN'T CONVINCE 'EM CONFUSE 'EM.

  4. Thank goodness for the Bucket & Shovel department aka Customer Services 😀  All you'd get here is the Gallic shrug!

  5. Sounds like you're making progress–amazing! Thankfully, after a harrowing experience of having a Comcast rep install our Internet only service some years ago (he had to go back to his company van to have a good cry when we told him we didn't want any damn 140 channels of info-mercials), we haven't had to deal with them since then except once. That was to turn in our old Comcast cable modem and wireless router for a brand new all-in-one modem/wireless router thingy that I installed since I didn't want some Comcast rep breaking down and crying in my driveway again.

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