Well, you could knock me down with a feather.
I was sitting here yesterday afternoon having a quiet bit of me-time [as they say]. I was in a half doze when the phone rang. I checked the number on the screen [“withheld”] and assumed it was a cold caller. I answered with my "don't fuck with me" voice.
It was a woman from the telephone company!
My first thought was that she was going to confirm my installation, but quickly dismissed that idea. I'm a realist.
She was phoning about the wee questionnaire they sent me after my last call. You know the kind of thing – "How did you rate the agent you spoke to", "Was your query answered satisfactorily" or "how do you rate our service". Needless to say I had gone through it with a blowtorch, rating them zero on everything [except about the poor girl I spoke to – I felt sorry for her and gave her a nine]. There was a box at the bottom for "any other comments" which I filled to the brim with invective and finally a little tick where they wanted to know if they could phone me. I ticked the latter for the laugh, sent the form and then forgot all about it.
"So you read my little survey response?" I says to her.
"Indeed I did" says she, "we seem to have royally fucked up" [or words to that effect].
So we had a little chat. I gave her the full story about all the on-line chats and all the assurances I had been given and how I had filled in the order very carefully on their web pages and the emails that I had received, culminating in the one that told me I wasn't even a customer of theirs.
"Yes" says she. "We have indeed royally fucked up" [or words to that effect].
She apologised profusely and suggested I try on-line again to order the service.
I groaned and sighed.
"I'll tell you what" says she, "I'll do it for you."
I asked what that would do to my costings as they quoted two different rates on-line – one for web booking and one for phone booking. The web one was considerably cheaper.
She said that wasn't a problem, that she would apply the web price, and seeing as I had been fucked about [or words to that effect], she'd put me in as a new customer with a further promotional discount.
So the job is done. I even have my new account number. She has put the router in the post which I can pug in straight away and as soon as the fibre box goes live a chappie will call out to do a full installation.
Now all I have to do is wait for the post some day next week.
I'm getting used to this waiting lark.