I mentioned I was thinking about switching broadband?
I took the plunge on Friday.
A couple of days before, I went into their site to check availability and as usual it said I would have it within a year. No problem – I opened up one of their little chatty boxes.
A bloke came on and told me I would have it within the year. I told him the previous bloke had said six months. OK, then six months, he replied. *sigh*
I told him I wanted to change over from phone, to phone and broadband with the package that allowed unlimited calls to other phones. I asked him to confirm that would cost €50 a month. Ahhhhhh noooooo, he replied, that's €70 a month and you still have to pay for the calls. I told him that on the website it says €50 a month and calls a free. He got ratty, but not quite up to the level of rattiness I was feeling. I sent him a link to his own website. He thought about this for a while and gave me a number to phone.
As it happened I had to go out, so I put off the phone call. On the way out, I had some difficulty driving as the road was partially blocked by a load of vans while their occupants were frantically working on the broadband cabinet at my hedge. I didn't have time to stop and chat though.
When I came back, they were all gone. I checked the map to see if they had updated it but it still said "within a year".
I phoned the number on Friday, having set up a large picnic basket to sustain me through long and tedious calls. I got straight through without any menus or even a drop of music.
I explained the situation. He couldn't have been more helpful [which had me reaching for the whiskey bottle as it made me feel faint]. He talked me through the entire process of ordering on line while retaining my existing account and number. Wonders will never fucking cease. He even told me that when fiber finally arrives I will be upgraded from 12 to 100 Mb without any cost or hassle.
They are supposed to come next Friday afternoon to connect me up. If it works, then all the shit on my roof can go and that will save a load of sheckles.
Today I checked their map again.
It no longer says "Fibre Broadband Cabinet is planned for this location".
It now says "Fibre Build commenced – completion work is in progress".
Wonders will never cease?