Hang the expense
I wasn’t let visit Herself when she was in hospital.
Anyhows we were effectively incommunicado until her cell mate started lending her a mobile.
She has several phones of her own. Her favourite got drowned on a previous hospital excursion, so I tried to get one of the others working. No fucking chance! One doesn’t work at all while another works in a weird way – it takes an absolute age to find a network and then insists on connecting to Meteor. I don’t know why as the SIM is an O2/Three one but it refuses to connect to them. It can receive texts but phone calls invariably fail.
So I decided to buy her a new one.
I went into the Three site [as I use them for mine]. I found a grand wee phone that was about as basic as they come. Herself refuses ever to touch a “smart” phone as she hates them. This one was under €90 where some of the other phones would require a mortgage. Also they promised a next day [or maybe the day after] delivery which is what I needed.
I stuck it into the basket. I went to the checkout. The site took some of my details and when I went to pay the fucking site just went to a blank white screen. Nothing. Nada. Zilch. Just a sea of white. Fuck!!
The next day I tried again to see if they had fixed the site. This time I added a new SIM to the order which bumped the cost by a few quid.
Again the fucking cunting site went to the white screen.
I tried once more and gave up. I decided to phone them.
Of course their phone system had one of those damned menu things but no mention of problems with shitty websites or even sales. I pressed numbers at random. It told me that there was a bit of a queue but my call would be answered in about ten minutes…..
After nearly an hour the call was answered. The girl apologised and said that she had the order all right and said it would be shipped immediately.
That was nearly three weeks ago. In the meantime, Herself is home somewhat negating the need for a mobile.
Yesterday I was messing with my phone. I went to check my bank account. Three had debited me for €300!! What the fuck? It seems that on each attempt to order, the site had taken my money but hadn’t put the order through. So I was €300 down and still no new mobile.
Now I wasn’t going to try phoning them. They only had a couple of numbers and both just ended in the interminable menu and wait. They offer a Chat system which is also automated and provides totally irrelevant options and no “Other”. Fuck off.
I eventually found another chat area. I stuck in a “Howya” and waited to see what would happen. “Peter N” answered to my surprise and asked what my problem was. I told him the lot, how their site kept crashing yet kept taking my cash and how I hadn’t seen hide nor hair of a mobile. The chat went on for quite some time while he chased things down and asked additional questions. We became quite pally in the end.
He has cancelled all three orders [that never went through anyway] and has requisitioned a refund to my account for the full sum.
I’m still waiting.
Isn't that just typical? Had the same type of experience some time ago when ordering some type of thingy or other for the computer, can't remember what (some time ago probably means years ago). Just a thought, if you're using the latest Firefox with all it's built-in protections you might have to turn them off before attempting to order on-line. It's done via the little shield icon to the left of the address field. Only turns off the protections for whatever site you're on. You probably already know this but I felt I'd mention it anyway.
Give Herself our best would you?
It's a remote possibility that it was the browser but I doubt it. If it was the browser then the site should have detected the fact and warned me to allow pop-ups or whatever. I had no problems with other sites when shopping, just that one.
Of course I'm too nervous to try it once more!